Privacy Policy

This notice explains what we do in relation to collecting, storying, and processing Personal Data. if you believe that we may hold Personal Data and you are the Data Subject, you have various rights under relevant legislation including rights of access.

If you have further questions, or wish to make a complaint you should contact "complaints@vitarisksolutions.co.uk" in the first instance.

The Personal Data we hold, the purposes for which we hold it, and what we do with it will be different for different parties. All of these are summarised in the below categories:

  • People who visit our website

  • People who send emails to us

  • People who complain to us

  • Policyholders

  • Claimants

  • Agents, Producing Brokers, and Insurers

  • People employed by us

  • People who contact us about employment

Further Information

This privacy notice does not extend to other sites accessible via links on this website. Where you access other websites via these links, you should read the privacy notices contained on those sites and we can take no responsibility for personal data held or processed by the organisations concerned. 

The information below describes the purposes and means by which we process personal data and the scope of use and sharing with other parties. The limitations on scope in relation to sharing with other parties do not apply where we are obliged by law or regulation to a party entitled to receive the personal data. 

People who visit our website

We use a third-party service, Google Analytics, to collect details of website visitor patterns. We do this to understand which pages and information are of most interest to visitors to our site to enable us to update and develop the content on our site. 

We do not hold any personal data about visitors to our website and our contract with Google Analytics does not permit them to do so either.

People who send us emails

You should be aware that unless we have established Transport Layer Security (TLS) or other technical means, email traffic between us may be vulnerable to interception. 

If an email you sent to us was intended for our sole use and that was made clear to us, we will not share it with other parties or provide your contact details. 

If an email was sent to us in connection with an insurance policy or claim where we are acting on behalf of you or your client, we may share such emails with (re)insurers, or their agents, in connection with the relevant insurance policy or claim. 

People who complain to us

Our Terms of Business Agreements set out the process and contact points for dealing with complaints. Where we receive a complaint in relation to our services, we will file that information together with other complaint details gathered by us in the course of investigating and resolving the complaint. This information and any Personal Data will not be shared with any other organisation. 

Where we receive complaints about the services of another party; for example an insurer, we will pass details of the complaint, including any personal data provided to us, to the party responsible for the provision of the services. We will advise you where we do this. We will retain a summary of the details for use in analysing the overall service experience of our clients and policyholders. 

Policyholders

Whilst our activities are primarily concerned with placing insurance covers for commercial policyholders, in the course of quoting and placing insurance policies, we may have been provided with personal data, for example details of the owners or directors of the firm. 

We will only ever use this information in the course of activities necessary to enter into or fulfil an insurance contract and where required as part of the claims process. We will supply this information to insurers or their agents for these purposes but will otherwise not provide personal data to other parties. 

Claimants

In the course of collecting information to provide (re)insurers, or their agents or administrators, with the information needed to enable them to agree to pay a claim, we may be provided with additional personal data where the claim is on behalf of the persons that purchased or are named in the policy. 

We may also be provided with personal data, including sensitive or medical data, by third parties alleging that they have suffered an injury or other loss caused by the policyholder. 

We will only ever use personal data obtained and processed as part of the claims process for the purpose of recording, communicating with (re)insurers or their agents or administrators, or, with respect to our own administrative activities, to resolve the claim. 

Agents, Producing Brokers, and (re)insurers

In the course of our dealings, we may be provided with personal data relating to the owners, directors, managers, and other individuals in your organisation including email addresses and telephone numbers. 

This information will only be held and processed in connection with efficiently managing our business relationship and in that respect will be shared with those of our employees involved in the business between us. 

Cookie Policy

Cookies and how they benefit you

 

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

 

Our cookies help us:

 

  • Make our website work as you’d expect

  • Improve the speed/security of the site

  • Continuously improve our website for you

 

We do not use cookies to:

 

  • Collect any personally identifiable information (without your express permission)

  • Collect any sensitive information (without your express permission)

  • Pass personally identifiable data to third parties

  • Pay sales commissions

 

You can learn more about all the cookies we use below.

 

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

 

More about our cookies

Our site, like most websites, includes functionality provided by third parties.

 

Visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

 

We use:

  • Google Analytics enables us to compile visitor statistics

 

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (learn how here ). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites. It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.